Frequently Asked Questions
Everything you need to know about shopping with Beyond The Vines.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days. Free standard shipping is available on orders above a specific threshold depending on your location.
How do I initiate a return or exchange?
You can return or exchange any unworn, unwashed items with original tags attached within 30 days of receipt. Simply visit our online returns portal to generate a shipping label.
How do I know which size to choose?
Each product page includes a detailed size guide and fit notes. Since our designs range from structured to oversized, we recommend checking the specific measurements provided for each garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Localized payment options may also be available at checkout.
Are your products sustainably made?
We are committed to thoughtful design and ethical production. We work closely with our manufacturers to ensure fair labor practices and are increasingly incorporating recycled materials into our collections.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 30 minutes of placement by contacting our support team via live chat or email.